“Great brands don’t chase customers; customers chase great brands.”

Gary Friedman, CEO Restoration Hardware

If we learned anything during the past couple of decades of digital disruption it should have been this: Even very good is no longer good enough.

In a world where media, information, product choice, distribution access…

There are a few different ways people approach the ocean.

Some dive right in.

Others inch in slowly, testing the temperature of the water until they feel comfortable to wade in all the way.

A few like to stand there and get pummeled by the water’s force.

And of course…

“To my mind the old masters are not art; their value is in their scarcity.”

- Thomas A. Edison

Before the age of digital disruption, scarcity played in a big role in determining retail’s winner and losers. Sure, having a compelling value proposition was helpful, but in many cases sheer…

(Photo by Paul Hennessy/SOPA Images/LightRocket via Getty Images)

SOPA Images/LightRocket via Getty Images

In true Dickensian fashion, this retail holiday shopping season looks to be a tale of two cities. The idea that retail has been bifurcating-that companies, particular product sectors and consumers alike are experiencing increasingly polarized outcomes-is hardly…

Wabi-sabi is a Japanese aesthetic concept that finds beauty in imperfection and the universe’s natural cycle of growth, decay, and death.

Practicing wabi-sabi means eschewing the unnecessary, getting rid of the clutter, and valuing authenticity above all else. Wabi-sabi requires us to accept the reality that nothing lasts, nothing is…

Steve Dennis

Keynote speaker & strategic advisor on retail innovation. Top 10 retail influencer. Senior Forbes contributor. Best selling author of “Remarkable Retail.”

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